At The Shine Nook, we want you to love your bohemian-inspired decor as much as we do. If you’re not completely satisfied, we’re happy to help with returns or exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns for most items in their original condition (unused, unwashed, with tags attached) within 15 days of delivery. Please note:

  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect
  • Original shipping fees are non-refundable
  • Refunds will be issued to the original payment method
  • Non-returnable items: Due to hygiene reasons, we cannot accept returns on essential oil diffusers, candles, or any aromatherapy products that have been opened or used.

How to Return an Item

Follow these simple steps to return your bohemian treasures:

  1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of receiving your order. Use our template below to make it easier.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Pack Securely: Include all original packaging, tags, and a copy of your receipt. We recommend using a trackable shipping service.
  4. Ship Back: Send your return to:
    The Shine Nook Returns
    2425 Aspen Court
    Boston, US 02110
  5. Receive Refund: Once we receive and inspect your return, we’ll process your refund within 5 business days.

Exchange Process

Want to exchange for a different size, color, or item? Follow the same steps as above, but indicate in your email that you’d like an exchange and specify your new item preference. We’ll guide you through the process once we receive your return.

Refund Timeline & Methods

After we receive your return:

  • Credit card/PayPal payments: Refunds process within 5 business days and typically appear in your account within 7-10 business days, depending on your financial institution.
  • Original shipping costs: These are non-refundable unless the return is due to our error (wrong or damaged item).
  • Sale items: Eligible for refund at the purchase price.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Shine Nook Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The items I wish to return/exchange are:

1. [Product Name] – [Reason for Return]

2. [Product Name] – [Reason for Return]

Please advise on next steps for my return. I’ve reviewed the return policy on your website and confirm the items are in original condition with tags attached.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Damaged or Incorrect Items

If your bohemian rug, chandelier, or other decor item arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions about our returns policy? Our customer care team is always happy to help at [email protected].

With love from our bohemian nest to yours,
The Shine Nook Team